Complaints Procedure

The buyer is obliged to familiarize himself with the Complaints Regulations and the buyer’s Terms and Conditions before ordering the goods.

By concluding the purchase contract and taking over the goods from the seller, the buyer agrees to these Complaints Regulations.

All goods offered through the ChipAndChair.cz website are new and are subject to a legal warranty period of 24 months, unless a special legal regulation stipulates a longer period. The warranty period is further extended by the period during which the goods were under complaint.

An exception may be goods sold at a discount (damaged, used, incomplete goods, etc. – such a characteristic is always indicated on the goods – if not, it is considered that the goods are new, undamaged and complete). If the item is used, the seller is not responsible for defects corresponding to the degree of use or wear and tear the item had when the buyer took it over, and the rights from liability for item defects will expire if it has not been claimed within 12 months from the day the item was taken over by the buyer. The seller will state this time in the document on the sale of the item and clearly enough for the offered goods and in the order confirmation. For items sold at a lower price due to defects or incompleteness, the warranty does not apply to defects for which a lower price was negotiated.

The warranty period generally begins on the day of receipt of the goods by the Buyer, i.e. the day indicated on the warranty card.

The place for making a complaint is:
Pavel Karban
Dělnická 191 / 27D
Prague 7
170 00

Complaints can also be made in the form of a request sent to the e-mail address of the ChipAndChair.cz store. In that case, the buyer is obliged to send the claimed goods to the seller’s address within 7 days after receiving the email message about receipt of the claim, but no later than 10 days after sending the claim handling request.

The buyer can send the claimed goods by shipping service.

Claimed goods should be thoroughly secured to avoid damage during transport, the package should be visibly marked “CLAIM” and contain: claimed goods (including complete accessories), we recommend attaching a copy of the purchase receipt, a detailed description of the defect and sufficient contact details Buyer (especially return address and phone number). Without the above, it is impossible to identify the origin and defects of the goods.

We therefore recommend providing the following documentation for quick processing of the claim:

A completed complaint form, which includes your contact details and a description of the defect, if applicable. a cover letter that includes the above information.

Proof of purchase, or a copy thereof, or other proof of purchase in our store.

Warranty card – if issued

As proof of the warranty (warranty certificate), the buyer issues a purchase document (invoice – hereinafter referred to as the warranty certificate) for each purchased item with all the necessary data required by law to apply the warranty. If the buyer requests it, the buyer will provide a written guarantee (warranty certificate). The warranty card contains the business company, its identification number and registered office. However, by default, if the nature of the item allows it, the seller issues a proof of purchase of the item containing the specified data to the Buyer instead of a warranty certificate.

We recommend sending the goods for a claim, including all supplied accessories.

The seller will issue a Decision on the claim within 3 days of its acceptance, while this time does not include the time required for a professional assessment of the defect. The seller will handle the complaint within the statutory period of 30 days from receipt of the complaint. If we have all the necessary documentation, we process claims faster.

The seller will issue a written confirmation of receipt of the claim to the buyer who submitted the claim by e-mail immediately after receiving the claim (in the case of a personal claim, it is sent immediately); further confirmation of the date and method of handling the complaint, including confirmation of the date and execution of the repair and, where applicable, the justification for the rejection of the complaint. The buyer performs these actions either by phone, SMS or e-mail. If the goods were sent by a transport service, they will be automatically sent to the Buyer’s address after the complaint has been processed. For more details, see Terms and Conditions.

The seller points out that the warranty does not cover damage caused (in the event that such activity is not a normal activity and is not prohibited in the attached instructions for use):

mechanical damage to the goods,
by electrical overvoltage (visible burnt components or printed circuit boards) with the exception of normal deviations,
using the goods in conditions that do not correspond to the temperature, dustiness, humidity, chemical and mechanical effects of the environment, which is directly determined by the seller or manufacturer,
by unprofessional installation, handling, service, or neglecting the care of the goods,
the goods have been damaged by excessive loading or use contrary to the conditions specified in the documentation or general principles,
performing an unqualified intervention or changing parameters,
goods that have been modified by the customer (painting, bending, etc.), if a defect has arisen as a result of this modification,
the goods were damaged by natural elements or force majeure.

The goods handed over for a claim will only be tested for the defect indicated by the Buyer (in the claim form, in the attached sheet with a description of the defect). A written form is recommended for stating the defect.

In the event that the claimed goods are not picked up within one month from the expiry of the period when the claim should have been made, and if it was made later, within one month from the notification of its execution (i.e. usually within 60 days from the date of submission of the claim), the seller is entitled to charge issue of the claim, the amount for storage.

When the goods are delivered after the complaint has been settled, the buyer is obliged to present the document on the basis of which the item was accepted for complaint and must prove his identity with the OP or a valid passport.

Relationships not regulated by this complaint procedure are governed by the Terms and Conditions and applicable legal regulations.